Operations Executive

About the role

Keep every tour organized from booking to completion.

This role focuses on coordinating tour arrangements, communicating with customers and service partners, monitoring schedules and supporting customers before and during their tours.

Key Responsibilities

• Coordinate and manage tour arrangements from booking to completion.
• Communicate with customers, hotels, transport providers, guides, and other service partners.
• Monitor tour schedules and ensure all arrangements are completed on time.
• Handle customer requests, changes, and operational issues professionally.
• Coordinate with internal teams to ensure smooth tour operations.
• Follow up on bookings, payments, confirmations, and service requirements.
• Provide timely support to customers before and during their tours.
• Assist in resolving customer complaints and unexpected travel-related issues.

Requirements

• Previous experience in Tour Operations, Travel & Tourism, Hospitality, or a related field is an advantage.
• Excellent communication and interpersonal skills.
• Good command of English, both written and spoken.
• Strong organizational and time-management skills.
• Ability to work under pressure and handle multiple tasks.

What We Offer

• Competitive salary package.
• Training and career development opportunities.
• Friendly and supportive working environment.
• Opportunities to work with an international customer base.
• Career growth opportunities within the travel and tourism industry.